ABB empower users can request access to individual customer accounts through the Account Management page. When a user requests an account, it is sent to the Account Manager for approval before being added to the users profile.
NOTE: All account requests must be submitted to the Account Manager for approval - this includes all account types and "twin" accounts.
To request access to a new ABB customer account for your empower profile, click on the drop down menu of your own user profile in the top right of the empower screen and select Account Management. Then press the Request Account button, select the account region, enter the customer account number (see an Sold-To number on your ABB Invoice) and press Request button to submit the account request.
TIP: External customers requesting account access will need to know their ABB customer account as there is no search function. Internal users can use the search function to locate their desired accounts.
An email will be sent with the details of the account requested and once the Account Manager approves/rejects the request, a second email will be sent to the user. Please allow several days for this process to complete.
After the Account Manager approves the account request, the account will be added to your empower profile.