This FAQ covers common empower login-related questions.
TIP: Click a specific FAQ to view the answer and more information below.
How can I reset my empower password?
How can I reset my empower password?
Customers and agents can reset their password by clicking ‘Forgot Password ?‘ from empower.abb.com or using the following link. https://www.usermanagement.abb.com/account/ForgotPassword
ABB internal users need to reach out to the ABB Help Desk.
NOTE: The ABB ID password reset policy is enforced at the corporate level; therefore the empower support team cannot expedite password or security question resets.
How can I change the Security Questions or Answers for my Password?
How can I change the Security Questions or Answers for my Password?
Customers and agents can change their Security Questions or Answers from the following links:
If you know your password and security answers: use https://www.usermanagement.abb.com/account/Manage
If you do not know your password or security answers: use the following (after entering your ABB ID after ‘username=’) https://www.usermanagement.abb.com/account/ResetPassword/CreateRequest?username=_______
(Example below)
How can I resolve the ‘This email address is already taken. Please choose another one message when I am trying to register for my ABB ID?
How can I resolve the ‘This email address is already taken. Please choose another one message when I am trying to register for my ABB ID?
To resolve, reset your ABB ID password using the following link. https://www.usermanagement.abb.com/account/ForgotPassword
Why am I not receiving the email to activate my ABB ID?
Why am I not receiving the email to activate my ABB ID?
Below are some items to check.
Ensure you are checking the right mailbox for the email address you registered as your ABB ID
Check your Junk Email and Spam Email folders.
Ask your IT team to add [email protected] to their Safelist (at the System level)
Add @abb.com to your Safe Senders List, following the below instructions.
Choose the Junk icon from your toolbar
Choose Junk E-mail Options
Choose the Safe Senders tab
Click the Add button to add @abb.com to the list
Click the Apply button when done
After steps 3 and 4, please regenerate a new activation email by logging into empower.abb.com and clicking the ‘Resend Activation Mail’ button. Next, recheck your email, Junk Email, and Spam folders for the activation link.
If you are still having issues, please reach out to [email protected]
I still cannot log into empower. What can I do?
I still cannot log into empower. What can I do?
If you are having login issues, please follow the below instructions.
Google Chrome (preferred for empower)
On your computer, open Chrome
Enter this URL: chrome://settings/clearBrowserData
Use the menu at the top to select the amount of data that you want to delete. Choose ‘All Time’ to delete everything.
Under the Advanced section, click the checkboxes for 'Browsing History,' 'Cookies and other site data,' 'Cached images and files', 'Autofill form data', and ‘Site Settings’
Click the 'Clear data' button
Internet Explorer:
Select Tools (via the Gear Icon) > Safety > Delete browsing history
Make sure to uncheck ‘Preserve Favorites’ website data and check both ‘Temporary Internet Files’ and ‘Cookies’ then click Delete
You will get a confirmation at the bottom of the window once it is completed
When done close all browsers, then open a fresh browser and retry your login via empower.abb.com using your ABB ID and associated password.
If you still need assistance, please reach out to [email protected]