Order Status and Tracking
To locate an order, review the Order Status and Tracking article for further details.
Order Edits for USS6 and CAS6 Only
Date Expedite Materiel Request
For USS6 and CAS6 sales org ONLY, users can initiate material expedite request. To accelerate the material items the following must be true:
The account must be associated with USS6 and CAS6 sales organization, and
The line item must have an 'Open' Status
If the criteria is met users can:
Go to the All Orders tab
Search and open the order details for the order that needs material expedited.
If the order meets the expedite criteria (above), users can submit a new date by clicking on the three dots at the end of the row.
Complete the required fields: Required quantity, Date needed by, Reason for the request.
Once the material line item has been select the user must provide required expedite details.
Once completed, users will see a Confirmation Page and receive a Confirmation email.
Also the order details will provide an updated status.
NOTE: Users are only allowed to expedite an order line item once.
Initiate Returns
Go to the All Orders tab.
Search and open the order details for the order items that needs to be returned.
Click on the three dots and then Initiate Returns icon.
For further return instruction, follow the steps for Creating a Return.
Order Cancelation
USS6 and CAS6 users can cancel part or all of an order through the Order Details screen.
Go to the All Orders tab.
Search and open the order details for the order items that needs to be returned.
Click on the pencil/paper icon and then Cancel Order.
Line-Level Cancellation Enhancement for Internal users (ABB employees, ZReps, iReps/Agents) must upload a file before submitting line-level cancellations.
Supported file types: all except .EXE (OTCS limitation).
“Confirm and Submit Line Cancellation” button remains disabled until:
File is uploaded
Checkbox is selected
Once submitted, the case creation process in SFDC includes the uploaded file, using the same method as PO uploads.
Next users must provide cancelation details. Those details will be sent to Customer Service to complete the order cancelation.
Once the cancelation is submitted, users will receive a confirmation.
