If you are new to ABB empower, this getting started guide is the perfect step to learning more about what empower can do for you. This introduction contains valuable information about how to get your account setup as well as how to leverage the empowerU Learning Portal to get up to speed quickly.

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ABB empower is ABB's global digital commerce platform which brings together all aspects of commerce including creating and tracking orders, managing project quotations, and obtaining post sales support. This premier tool brings together all functionality within a single login and user experience.
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You will frequently hear us talk about ABB empower in the context of the below 3 pillar product modules.

empower Flow is what we refer to as the core of the empower platform and is made up of functionality you would typically associate with an eCommerce tool. From here, users can browse our digital product catalog, obtain price information, create and track orders, and submit requests for our post sales service team.

Users with access to empower Quote will be able to manage their projects, ranging from small to large. This is also where users will find the familiar product configurators for building product such as panelboards, switchboards, MCCs, etc. You will also manage the full quote life cycle including full pricing capabilities and order release management.
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Most users will interact with our document generation capabilities from the context of managing a quote. This is where users will be able to customize, download, and deliver key documents throughout the life cycle of the job. This ranges from a simple Bill of Material to a full project submittal package.

New users to ABB's e-commerce tools will need to complete the user registration process. This creates what we refer to as an ABB SSO ID which will become your unique user login. After you have completed that step, you will continue to complete your empower profile.

For more detailed information on the complete user registration and setup process, check out the Getting Started: User Registration & Login lesson.

The empowerU Help Center is ABB empower's learning portal for all things empower! From the Help Center, users will have access to all the great tutorials ranging from Getting Started guides to announcements about upcoming features. Users will be able to drill into specific areas to learn more or perform a search on specific content.

FIN is our integrated AI assistant and can provide help throughout empower. Clicking on the help button will provide direct access to specific articles to the empower functions you are working on at that time. Users can also search the full library for additional information. These articles can be taken directly from FIN or users can navigate to the full library.

With ABB empower, we strive to be transparent when it comes to the performance of the platform. We understand that empower is a critical tool for our users (both internal and external) and we want to ensure that all users are aware when we are having unexpected system issues and outages.

ABB empower's https://status.empower.abb.com/ page is the place to get all information during a system event. Once an issue has been identified with any empower module, our support teams will utilize the status page to keep users informed during the outage. Users can elect to receive emails and (or) text messages for outage communication.

Scheduled maintenance events are also published on the site to ensure users are aware of planned downtime to avoid disruption.

Check out the full Status & Outage Notifications lesson for full details including how to ensure your are registered to receive updates.

Both outage and other critical messages are often displayed using our various banner notifications within ABB empower. These notifications will be displayed on key pages throughout the application and can be dismissed once viewed. Be sure to check out the information especially if you suspect there is an issue with empower before contacting empower support.